To make this process as simple and pain-free as possible, we request that you complete and send via email our Returns Form to obtain your RAN (Returns Authorisation Number). Not following this procedure may cause a delay in your refund or exchange. This does not affect your statutory rights.
Please complete the questions below and email them to firstname.lastname@example.org
Reason for Return:
- Faulty, please supply details
- Order Error
- Other, please supply details
- Received Wrong Item
Product is opened: Yes / No
Any other details:
Refunds And Exchanges
If for some reason you are not happy with your product you can return it to us for a refund or exchange.
In order to qualify for a refund or exchange, you must request your RAN within 28 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all it’s components & tags. See the Returns Page for details on how to get your RAN and returning your item.
The refund will be made direct to the credit/charge card originally used to place the order unless requested otherwise. The refund will be made within 7 days of the item being returned and if not received, then within 28 days of a RAN being requested.
You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure insured delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.
Our products are packaged to ensure they arrive to you in good condition. However very occasionally items will arrive damaged or with defects. If this does occur then please see the Returns Page for details on how to return your item.
Once we have received and inspected the returned item, if it is approved as faulty or damaged we will replace the item free of charge. Should a refund be requested, then the refund will be made within 7 days of the item being returned and if not received, then within 30 days of a RAN being requested.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
This does not affect your Statutory Rights.